Description based on Specified Commercial Transactions Law
- distributor
- JACKALL Co., Ltd.
- Name of operations manager
- Toshiro Ono
- post code
- 520-0232
- address
- 5-22-7 Mano, Otsu City, Shiga Prefecture
- Explanation of charges other than product price
- ■Consumption tax ■Shipping fee ■Cash on delivery...Cash on delivery fee
- Application expiration date
- ■Depending on the product, the expiration date may be displayed on the posted site.
■If the item you ordered is out of stock, we will notify you of this when we send you an "Order Reception Completion Email" and cancel your order.
- defective product
- ■If there is a problem with the product, please contact us within 7 days after receiving the product. Please note that if we do not contact you within 7 days, we may not be able to accept your return.
■If the product is damaged, the content is incorrect, or there is any other defect due to our error, we will cover the shipping costs and replace the item as soon as possible.
- Sales quantity
- ■Please check each product page.
- Delivery time
- ■In principle, we will ship within 7 days after confirming stock availability.
■However, manufactured items, reserved items, back-order items, and special order items will be shipped as soon as they arrive. (Products produced after ordering, reserved items, back-order items, and special order items are not eligible for convenience store payment.)
- Payment method
- ■Cash on delivery (Sagawa Express) *330 yen including tax ■Credit card payment (VISA, MASTER, AMEX, JCB, DINERS)
- Payment deadline
- ■Cash on delivery (Sagawa Express)…Product arrival date ■Credit card payment…At the time of order
- Return deadline
- ■We cannot accept cancellations or returns after the order has been placed (we cannot accept cancellations or returns even after the order has been placed and the product has already arrived)
■If there is a defect in the delivered product, such as a defect in the product or damage during shipping, we will exchange it for a new, unused product.
Please contact us by phone within 7 days without destroying the packaging materials.
■Please note that we cannot accept returns or exchanges due to customer circumstances (differences in color expression due to the PC environment used, differences in image, or incorrect order details) regardless of the reason.
■If you cancel, lose contact with us, or refuse to receive your order after shipping, we may refuse your order in the future. Please note.
- Return shipping fee
- ■If the product is damaged, the contents are incorrect, or any other defects occur due to our own negligence, we will bear the shipping costs.
- Service name
- JACKALL official shopping site
- telephone number
- 077-571-2412
- public email address
- info-shop_jackall@jackall.co.jp
About delivery and shipping charges
- Sagawa Express
- Shipping fee: 660 yen (tax included) nationwide
■Please note that shipping charges will be borne by the customer.
■For purchases over 8,000 yen, we will cover the shipping costs.
- Yu-Packet (Japan Post)
- Shipping fee: 360 yen (tax included) nationwide
■Available for parts and some stickers only, and for cases with a total weight of 1 kg or less.
*However, this cannot be used if you are purchasing products other than parts and stickers.
In addition, if the weight does not fit into the specified cardboard box, we will change it to Sagawa Express.
Thank you for your understanding.
■Please note that shipping charges are the responsibility of the customer, regardless of the purchase amount.
■If you use Yu-Packet, you can only pay by credit card.
■Since all Yu-Packets are sent to the post, you cannot specify the date and time. Thank you for your understanding.
About payment methods
- Credit settlement
- ■Credit card payment We accept credit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, Amazon Pay, convenience store payment (prepayment), and cash on delivery.
- cash on delivery
- Cash on delivery fee: 330 yen (tax included)
■Please note that the cash on delivery fee will be borne by the customer and will be added to the regular price.
■Please pay the price to the delivery person when the product is delivered.
- Other payments
-
We accept credit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, Amazon Pay, convenience store payment (prepayment), and cash on delivery.