User Guide

About membership registration

About membership registration: You can register as a member by entering the necessary information on the member registration screen, checking the contents on the confirmation screen, and clicking [Confirm registration].
After registration is completed, registration details will be sent to the registered email address. Membership registration is free and there are no joining fees or annual fees.

Tap here to signup

Change registration information: If you wish to change customer information such as address, telephone number, password, etc., please log in and select "Cancel changes to registered details" on "My Page".

My page is here

Forgot your password?: If you have forgotten your password when registering as a member, you can reissue your password from the screen below.
When you enter your registered email address and submit, we will send you an email containing the URL of the password change page.
Please access the URL listed and change your password.

Click here to reissue your password

Cancel membership registration: If you wish to cancel your membership registration, you can do so by clicking "Cancel changes to registration details" on My Page.
*After cancellation, you will not be able to check your order history.
*If you currently have a product on order, please complete the cancellation procedure after receiving the product.

My page is here

About payment methods

Credit settlement: The amount will be debited from your designated account based on the membership terms and conditions of your card.

We accept the following credit cards.
Acceptable card companies: Visa, Mastercard, American Express, JCB
Please contact your credit card company for details.

Other payments: We accept credit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Apple Pay, Google Pay, Amazon Pay, convenience store payment (prepayment), and cash on delivery.

About cash on delivery

Cash on delivery fee: 330 yen (tax included)

■Please note that the cash on delivery fee will be borne by the customer and will be added to the regular price.
■Please pay the price to the delivery person when the product is delivered.

About product delivery

Delivery company: Products ordered by customers will be delivered within Japan via Sagawa Express or Yu-Packet.

Regarding Yu-Packet

Available for parts and some stickers only, and for cases with a total weight of 1 kg or less.
*However, this cannot be used if you are purchasing products other than parts and stickers.
Also, if the weight does not fit into the specified cardboard box, we will change it to Sagawa Express.
Thank you for your understanding.
Please note that shipping charges are the responsibility of the customer, regardless of the purchase amount.If you use Yu-Packet, you can only pay by credit card (cash on delivery is not possible).
All Yu-Packet packages are sent by post, so you cannot specify the date and time. Thank you for your understanding.

postage

Delivery company

Delivered within Japan by Sagawa Express or Yu-Packet.

Shipping fee

	0-7999 yen (tax included)	8000 yen (tax included) or more
Sagawa Express (all over Japan)	660 yen (tax included)	free
Yupacket	360 yen (tax included)	free

Delivery days

Shipping takes place every Tuesday and Friday.

●Tuesday shipping: Orders placed after 8:00 a.m. on the previous Friday - orders placed by 8:00 a.m. on the same day on Tuesday.

●Friday shipping: Orders placed after 8:00 on Tuesday - orders placed by 8:00 on the same day on Friday.

Once shipping is complete, we will send you instructions along with the package inquiry number.

*Please note that we cannot accept changes to details on the day of shipment.
*After confirming the completion of payment, we will ship within 1 to 4 days (excluding weekends, holidays, and long holidays).
*Delivery may take some time if there is a large number of orders, inventory status, or bad weather that affects transportation. Thank you for your understanding.
*Delivery may be delayed depending on weather and road conditions.
*Depending on the area, it may not be possible to deliver the item according to the specified time.
*Please note that we are unable to cancel or change orders for products that have been confirmed using the "Confirm Order" or "Pay Now" button on the payment screen.
*We do not ship on Saturdays, Sundays, holidays, year-end and New Year holidays, and holidays designated by our company.

Notes on delivery

If the product is returned to you due to long-term absence or refusal to receive the product without contacting us, or if you repeatedly return the product due to customer reasons, we may not be able to accept your next order. Thank you for your understanding.

*Products will be shipped for each order. Orders received separately will be shipped separately and cannot be shipped together.
*Please note that your order will be automatically canceled if the address is unknown, you are absent for a long period of time, or the shipping company's storage deadline has passed.

Regarding cancellation/return/exchange

cancel: Please note that we are unable to cancel or change orders for products that have been confirmed using the "Confirm Order" or "Pay Now" button on the payment screen.
Before completing your order, please be sure to check that your order details, such as size, color, price, quantity, etc., are correct.

About returns and exchanges: When you receive the product, please check that you have not received anything different from what you ordered.
We try to reproduce the actual product in the product photos as much as possible, but there may be slight differences depending on the usage environment. Please note.

In case of return due to product defect

We only handle products that have passed the manufacturer's inspection, and we take every possible measure to ensure the quality. However, in the unlikely event that a defective product is damaged during delivery, or if the product is delivered incorrectly, we will
Please feel free to contact us.
*Do not throw away the outer box or packaging materials; please leave the product in the same condition as when it was delivered.
We will cover the shipping and handling charges as soon as possible.
If payment has already been received, we will process your refund within 7 days of receiving the returned item.
If you wish to exchange the item, we will take it back and exchange it. However, if we are unable to arrange a replacement item, we may issue a refund.

In case of desired return

In the case of returns or exchanges due to the customer's convenience, we will only accept unused and unopened items.
We cannot accept returns for defects in the main unit or packaging caused by the customer.
(If it is confirmed that the item is defective after being returned, we will either send it back to you with the shipping fee paid on delivery or you will be required to pay the difference in costs corresponding to the damage.)
Please note that the return shipping fee (prepaid) and refund fees for returned or exchanged items due to customer convenience will be borne by the customer.
(Only the product price will be refunded. Shipping charges incurred for the first delivery will be charged at actual cost. Even if you purchased under the free shipping campaign, you will be charged shipping charges if you wish to return the product.)
For exchanges according to the customer's request, we ask that the customer request the desired return and then purchase the desired product again.

Common requests regarding all returns and exchanges

If you wish to return the item, please be sure to notify us by email or phone before returning the item.
If you return the product without notifying us, we may not be able to accept your return. be careful.
(We ask that you return the item to our distribution center. Since our location is different from our head office, we will contact you with the return address.)

Please contact us within 7 days after receiving the product.
Please note that we cannot accept returns or exchanges after 7 days have passed.

Contact: Jackal Co., Ltd.

TEL:077-571-2412
info-shop_jackall@jackall.co.jp

refund: For refunds, in the case of card payments, the payment will be canceled or the payment amount will be changed to the card company. If your credit card company debits your card, your refund may be refunded the month after the month of debit or the month after next.

Regarding customers who refuse to receive or are absent for a long period of time: If we do not receive any notification of cancellation after placing your order, refuse to receive the item, or are unable to deliver the item due to long-term absence, we will deduct the shipping fees listed below and process your refund. If the item is returned to us due to refusal of delivery for no reason, expiry of the shipping company's storage period, etc., we will charge the following charges.

Round-trip shipping fee Return handling fee Other actual shipping fees

Please note that the above amount will be deducted from your refund.
Please note that we may refuse orders from customers who repeatedly engage in the above behavior.

About points

About points

Point specifications and benefits will be reflected according to the table below.

acquisition	110 yen (tax included)	Earn 1 point
use	1 point	Can be used as 1 yen

The points earned above can be used from the cart page.

Points are valid for one year from the date they are awarded.
Please note that the expiration date will expire one year after the date of purchase.

About using coupons

coupon: This is a great value electronic coupon that can be used when ordering at JACKALL ONKINE STORE.

How to use coupons: Step 1 : Add products to cart

Step 2 Proceed to <purchase procedure> in the cart

Step 3 Enter the coupon code Enter the code you wish to use in the ``Coupon Code'' box and press the ``Apply'' button.
The coupon code will be displayed below the code entry frame. Select Express Checkout or confirm your contact information and shipping address, then press the ``Proceed to Select Shipping Method'' button.

Step 4 Select the shipping method and press the ``Proceed to Payment'' button.

Step 5 Select and enter your payment method, confirm your order details, and press the "Pay Now" button.

Coupon codes cannot be used in the following cases.
The coupon code you entered does not exist or has expired.
In the case of a coupon code that has already been used the number of times it has been used.
If there are items in your cart that are not eligible for the promotion.

Points to note when using coupons: Even if there are two or more issued coupons, only one coupon can be used per order.

inquiry

About business hours: Business hours Weekdays 9:00-17:00

We accept orders 24 hours a day, 365 days a year. On Saturdays, Sundays, and Holidays, we will be closed for all operations such as responding to inquiries and shipping products on holidays designated by our company.

Inquiry form